We had some amazing feedback from the auditor, words like 2nd to none, and can he send other companies to us to show them how it should be done.
Some comments from the audit report:
“The organisation has determined methods to measure the effective delivery of service and provided tools of display call wait times and ‘ticket’ response times. The evidence is visual on workspace screens and Incorporated into various reports including quality delivery reports. Sampled associated Non-Conformance Reports.”
“Process knowledge is documented in the procedures within the system, lessons learned documented after most projects with changes and reasons for changes disseminate to relevant personnel. IT glue is used for project/client knowledge. Appears ok. Lessons learned sampled project 989. Appears comprehensive. “
“The executive demonstrated that it continually improves the suitability and adequacy of the quality management system by considering the outputs of analysis and evaluation, and the outputs from management review and other reports, to confirm if there are areas of underperformance or opportunities that shall be addressed as part of continual improvement.”
Qbit will continue to strive to deliver on our motto of Exceptional Service and Reliable IT and the ISO9001 helps us to measure, assess, and continually improve the service that we deliver to our customers. If you have any feedback please contact us today.