Industry Specialist

Secure, Reliable IT Support for Medical Practices

Medical practices form a significant and long-standing part of Qbit’s client base. We support general practices, specialist clinics and multi-site healthcare groups across Western Australia, helping them maintain secure, reliable and efficient technology environments. Patient care depends on fast access to clinical records, appointments, billing systems, communications and diagnostic information. Qbit provides responsive medical IT support that reduces downtime, protects sensitive patient information and keeps your practice operating efficiently. With 20 years of experience, more than 50 full-time staff and over 300 Western Australian businesses under management, Qbit has the resources and specialist knowledge to support medical practices of all sizes.
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As our business expanded, we dealt with numerous telephone providers, making expansion more difficult and acquisition’s that little bit more challenging with change of ownership. Moving to a centralised 3CX system, where our teams and staff are all connected over 26 practices has made our life simpler. We can see in real time, where we need more resources to meet demand, to better serve our communities and support our teams. Moving to QBIT and 3CX was one of the best decisions we have made.

Damian Green

General Manager, Brecken Health

Qbit System Engineers are proficient in providing support and updates for your core practice management and medical/healthcare software such as

Our medical software support can include:

  • Server and workstation management
  • Network and database performance troubleshooting
  • Planning and coordinating software upgrades
  • User access and permissions management
  • Secure remote access for authorised staff
  • Backup and disaster recovery
  • Integration and connectivity troubleshooting
  • Support for new practice locations and migrations
  • Liaison with medical software vendors when specialised application support is requiredQbit manages the underlying IT environment and works with your software providers to resolve issues efficiently. This gives your practice one experienced technology partner overseeing the complete environment.Your medical and practice management software depends on reliable servers, workstations, networks, internet connectivity, security and backup systems.Qbit supports the technology environments used by leading medical applications, including:

     

Providing tailored ICT solutions and support for the Healthcare Industry

Qbit specialises in providing Healthcare IT support, offering comprehensive IT support for the healthcare industry in Western Australia. We understand the unique challenges your team faces in delivering the best possible care to your patients.

Our focus is on ensuring that your systems are secure and reliable, backed by a dedicated team ready to assist your staff when you need it. As a trusted provider of managed IT support for healthcare, Qbit is committed to delivering tailored solutions to meet your specific needs.

Services Qbit Provides to Healthcare
  • Updating your Medical Practice Software
  • Cyber Security and ensuring you comply to your specific industry guidelines such as RACGP
  • Setting up new phone systems and Internet with redundancies
  • Setting up the ICT for your new medical practice in Perth partnering with your practice fit out team
  • Providing support in under 15 seconds so your practice staff have the support they need

Setting up a new Medical Practice in Perth or adding to your additional locations?

Qbit has you covered! Allow Qbit to manage your entire ICT from start to finish for your new location or practice. We work closely with your builder or fit out partner to deliver everything you need to walk into your new practice on day one. Qbit is your one stop shop for healthcare IT support and the set up of medical clinics.

3CX Phone System
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NBN Internet
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WAN Connection - All Locations – One Network
Microsoft 365
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Practice Management Software
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New IT Hardware
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Common issues Qbit comes across when a Medical Practice or Healthcare undertakes an audit

When conducting an IT Audit in partnership with Qbit, we prioritise active engagement with healthcare professionals, practice managers and owners. Throughout these interactions, we’ve identified several common frustrations, including:

  • Unresponsive IT Partners
  • Paying a premium with ongoing IT expenses without any real solutions
  • Loss of sensitive data and lack of security
  • Network is constantly slow
  • Unavailable after hours
  • Network continually drops out
  • Printing and scanning continually need to be resolved

This all leads to frustrated staff and medical practitioners who are unable to efficiently treat and meet their patients’ expectations.

Qbit offers comprehensive solutions to address these concerns. We invite you to take advantage of our FREE MEDICAL IT AUDIT, where we will meet with you to gain a deep understanding of your unique challenges.

Together, we’ll work to provide effective solutions that ensure your practice operates smoothly and meets the highest standards of care.

Free IT Audit

Your Requirements According to The RACGP

Information security is critical to the provision of safe, high-quality healthcare and the efficient running of a general practice. It is a fixed cost of doing business, and requires adequate allocation of financial and human resources to ensure business continuity and the protection of information assets.

Information security encompasses several critical facets, including the prevention of unauthorised access, the safeguarding of personal information, and the preservation of practice data and patient records.

The potential consequences of data loss, theft, improper use, or unauthorised access are severe, potentially leading to identity theft or privacy breaches. Such incidents could expose your practice to the risk of substantial fines or penalties.

Qbit specialises in providing healthcare IT support, offering tailored IT support for healthcare providers, and delivering managed IT support specifically designed for the healthcare industry. We assist medical practices in meeting their legal obligations for information security, taking proactive steps to secure personal information in the medical industry.

Qbit helps your medical practice meet its obligations under the Computer and Information Security Standards and Reasonable steps to secure personal information in the following ways:
  • Continuous monitoring of your systems
  • Monthly system checks
  • Providing your practice with an IT management plan
  • Quarterly business security reviews using our system security auditing software
  • Automated off-site backups
  • Six monthly disaster recovery tests

IT support for Healthcare

Monthly System Checks
Continuous monitoring of your systems
Providing your practice with an IT management plan

Legal obligations for healthcare providers

All healthcare providers in Australia have professional and legal obligations to protect their patients’ health information.

Establishing and maintaining information security practices is an essential professional and legal requirement when using digital health systems in the delivery of healthcare services.