Perth IT Support, Answered in Under 15 Seconds

Why Perth Businesses Choose Qbit for IT Support

Qbit has a team of more than 50 IT professionals working together to give our clients fast, reliable support. When you call, you’ll be speaking with an engineer in under 15 seconds on average, and we resolve 95% of support requests within 12 business hours. We’re WA’s most certified managed service provider, with four ISO certifications and SMB1001 Gold, and we’ve been named in Cloudtango’s MSP Select four years running.

Our team-based support model helps our engineers develop a deep understanding of your business, systems, and network. Most of the time, you’ll deal with the same dedicated support team, allowing strong working relationships to develop between your staff and ours. To make things even easier, our phone system recognises your number and automatically routes your call to the team that knows your environment best. This personalised approach is how we deliver a consistently high level of service, and it’s why so many of our clients stay with us for years.

How Qbit delivers exceptional IT support

1. Proactive monitoring and maintenance. We monitor the health and performance of your systems continuously, so most faults are found and fixed before anyone in your office notices them. Patching, disk space, backup failures and hardware warnings are dealt with as maintenance, not emergencies.

2. Fast response times. Our ISO 9001 quality objective is to answer your call within 30 seconds — in practice we average under 15. Work starts on tickets within four hours of lodgement, and 95% close within 12 business hours.

3. A dedicated team who know your network. You are supported by the same small team of system engineers every time you call, backed by a team of over 50 full-time staff, with offices in West Perth, Westminster and Kalgoorlie.. They learn your systems, your people and how your business runs, so you are not explaining your setup from scratch on every ticket.

4. IT support built around your business. Support is scoped to what your organisation actually needs, whether that is a fully managed agreement, a Service Bank arrangement for smaller teams, or support alongside an internal IT department.

5. Plain-English communication. Our engineers explain the problem, the fix and what it means for your business without the jargon. No geek speak.

6. Regular reporting and planning. Your Account Manager delivers a regular IT Management Plan covering ticket trends, security risks, upcoming projects and technology budgets, so you can see what your IT is doing and plan what it needs next. Managed Services clients receive theirs quarterly, and Service Bank clients quarterly or six-monthly.

7. Cyber security built in. Our IT support aligns with SMB1001, the Australian cyber security standard for small and medium businesses. Every Qbit Managed Services agreement includes our Managed Security Services, and taken as presented, it brings your business to SMB1001 Silver. The controls come as part of the service, not as an upsell.