Exceptional Service.
Reliable IT.
Your business success, guaranteed.

Want to find out why Qbit was voted one of the Top MSP's in Australia for 2024 by Cloud Tango. We'd be happy to show you why over 300 WA businesses of all sizes trust Qbit to provide exceptional service and reliable IT. Qbit is ISO 9001 & ISO 27001 Certified

Exceptional IT Service

Qbit is a Perth IT company that prides itself on not just delivering good customer service, but by exceeding expectations through delivering exceptional customer service in the Perth IT services market. 

We understand that delivering outstanding managed IT services in a timely fashion is critical to your business. Downtimes are not just inconveniences; they’re opportunities missed and potential revenue lost. This is why the dedicated team at Qbit is committed to being as efficient as possible and quickly resolving issues. But we’re not just here to fix issues; we’re here to anticipate them, prevent them, and ensure that your IT systems function seamlessly, day in and day out.

With over 30 system engineers, the team at Qbit IT services Perth have a wide range of skills and experience enabling us to protect and manage your Perth IT. Whether it’s troubleshooting technical issues, implementing cutting-edge solutions, or ensuring the seamless operation of your IT systems, Qbit’s team is ready to help.

Qbit is an ISO9001 Quality Management System certified company. Our certification to this standard makes sure that we measure and report on our service standards, and it has ensured that Qbit has documented procedures for all aspects of our service delivery. This approach not only guarantees consistency but also ensures that each client interaction is professional and efficient.

With Qbit by your side, you can confidently move forward in your business knowing that your IT infrastructure is in capable hands.

Qbit have been looking after my company's IT for many years now, and I couldn't speak more highly of them. With 20 users reliant on their computers to get work done, any downtime means lost productivity. When Qbit advertise a response time of 15 seconds, they actually mean it. Any issues are dealt with immediately so my staff can get back to doing what they need to.

Qbit have seamlessly dealt with transitions of data when we purchased a new server, moved phone system from landline to VOIP and provided an exceptionally high level of service along the way.

Alastair Abbott

Australian Audit

Quality IT Services Perth

Qbit typically closes over 65% of service requests on the day they were opened, and 94% of tickets are closed within 12 business hours.

If you phone for IT engineering support, you will be automatically routed to your team, who will answer your call in under 30 seconds during business hours.

Our commitment to quality isn’t just evident in our service metrics; it’s also deeply ingrained in our operational framework. Qbit’s Management Team attends ISO9001 monthly meetings to determine the achievement of our quality objectives. We celebrate our achievements and enact plans to remedy any targets that have not been achieved, supported with non-conformance reports and continuous improvement initiatives.

If your IT Service provider is not delivering you with exceptional Perth IT services then why not get a free IT Audit from Qbit and see if we are what you have been looking for.

Our process

Qbit is a Perth IT company dedicated to quality IT support and continuous process improvement. Customer satisfaction is a priority and we understand that strong process management is the core of a strong Quality Management System.

  • This is Qbit’s opportunity to learn about your business including:

    • Why you need our help
    • Your short term and long-term goals
    • How your team communicate and work from day to day, and where you think that can improve.

    It’s also our opportunity to tell you about Qbit, our values, the way we work with our clients, and how we can help you use IT to best achieve your goals.

  • We commence the evaluation phase by completing a thorough IT Audit and Business Technology Review.

    The Review provides an analysis of your existing technology and infrastructure to assess if they are supporting your business goals both safely, and efficiently.

    This review produces strategic technology recommendations and costings, to ensure your IT is helping you work smarter, not harder.

  • This is where Qbit’s 16 years of experience as a Perth IT company, and ISO9001 certifications come in to play. Our project management team work with you to design an onboarding or roll out strategy that falls in line with your priorities.

    We work with you to ensure successful adoption, minimum disruption, and adequate training for all relevant parties, to ensure a successful change, deployment, or transfer to Qbit.

  • Although we have 30 full time engineers, we are split into small support teams. This allows your staff, and our staff to get to know each other, and build a relationship. It also means our engineers get to know your business operations and network intimately.

    Your account manager will also meet with you regularly, ensuring the best outcomes for you and your staff. We take a proactive approach to IT services and provide ongoing support to our customers.

    Our expert team is backed by enterprise grade cybersecurity tools and the latest technology which constantly monitor and analyse your systems and processes. All to keep you safe and running like clockwork.

  • Your business is constantly changing, and so is the technology we all use to get the job done. We aim to maximise efficiency, profitability, and safety whilst ensuring your team have the best tools to do their job. We do this by continuing to refine and optimise your solution.

    Your dedicated account manager will provide quarterly reports, technology roadmaps and budgets to ensure your IT remains in tip top condition.

    Let us worry about your IT, so you don’t have to.

ISO9001 & ISO27001 Quality Management Standard

ISO9001 Certified

Qbit has been ISO9001 certified for 3 years. The certification has driven continuous improvement. We achieve amazing results like 90% of tickets closed in 12 business hours and 98% of IT Management Plans presented each quarter.

ISO27001 Certified

Qbit achieved our Cyber Security ISO27001 certification in 2024. This is a testament to how seriously Qbit takes security. Both internally and at our customer sites.

If your IT service provider is not delivering you with exceptional service and reliable IT, then why not get a free IT Audit from Qbit and see if we are what you have been looking for.

Strategic partners

Qbit partners with many reputable IT businesses, such as Dell, HP, Microsoft, Datto, VMware, SonicWALL, 3CX, Datto and Sophos. Qbit’s services ties all these vendors together to ensure you’re working with your IT, not fighting it. Qbit is also a Western Australian Local Government Association Preferred Supplier.