Frequently Asked Questions
What is Qbit Managed Services?
Qbit is a Perth-based company that provides IT support and management of IT infrastructure to businesses in Western Australia. Managed Services is a term used in the IT industry to describe fixed-price, proactive IT support for an existing system.
What services does Qbit offer?
Qbit offers a wide range of IT services, including network management, security, data backup, IT hardware, cloud solutions, phone system, Teams Calling, NBN, and much more.
Who is Qbit suitable for?
Qbit is suitable for any business that requires reliable and efficient IT support. We provide Managed Services which are aimed at companies with over 10 staff and Service Bank to smaller clients.
What are the benefits of using Qbit Managed Services?
- Reduced downtime and increased productivity
- Improved security and data protection
- Access to expert IT support
- Cost savings through proactive maintenance
- Fixed Price management of existing system
- Ticking system to ensure no request is forgotten
Does Qbit have any ISO standards?
Yes, we do! ISO9001 is a quality certification that sets out the criteria for a quality management system. It is a globally recognized standard that helps businesses ensure their products and services meet customer needs and expectations. ISO27001 is a security standard that outlines best practices for information security management systems. It helps organizations manage and protect their information assets, such as financial information, intellectual property, employee details, and third-party information. By working towards ISO27001 certification, Qbit is demonstrating a commitment to ensuring the security of its customers’ data. Very few IT companies in Perth hold these standards.
What is your response time for support requests?
Qbit’s commitment to responding to support requests within one hour and completing all service requests within 12 hours demonstrates their dedication to providing timely and efficient service to their customers. By setting these goals and meeting them consistently, Qbit is able to build trust and satisfaction with their customers. Additionally, such quick response times can be critical when dealing with urgent issues, minimizing downtime and disruption to their clients’ operations. Overall, Qbit’s focus on fast and reliable service is a key factor in their success and reputation in the industry.
How do I get started with Qbit?
To get started, simply contact Qbit, and one of our team members will discuss your needs and ascertain which is the best plan for you to be on. They will then present you with an agreement which clearly outlines our services allowing you to make an informed decision and hope you will then become one of our satisfied customers.
What is your pricing structure?
Qbit Managed Services is based on a price per user per month, you can then add products such as Microsoft 365 and security products to build a solution that suits your needs. Prices start from as low as $95ex per user.
What happens if I have an emergency or urgent issue?
In the case of an emergency or urgent issue, Qbit provides 24/7 support to ensure a quick resolution, please phone us for all after-hour inquiries.
Do you offer a satisfaction guarantee?
Yes, Qbit Managed Services offers a 100% satisfaction guarantee. If you’re not completely satisfied with our services, we’ll work to resolve the issue and if we cannot we will cancel any agreements.
What sets Qbit Managed Services apart from other IT service providers?
- Every customer has an account manager to help them manage their IT
- A proactive approach to IT management and support
- Personalised service tailored to your business needs
- Experienced and certified technicians
- Integration with the latest technology and tools
- Over 30 engineers ensures that we have the experience and resources to handle all service requests.
- Even though we are a large company we have a small company feel because we have divided our staff into teams. You will deal with one of the teams and an account manager the majority of the time.
Can Qbit Managed Services handle complex IT projects?
Yes, Qbit has the expertise and resources to handle complex IT projects, from network upgrades to cloud migrations for customers all around our amazing state.
What type of support do you provide for remote workers?
Qbit provides support for remote workers, including remote desktop support, VPN setup, and security for remote devices.
How does Qbit ensure data security?
Qbit implements a multi-layered approach to data security, including firewalls, antivirus software, endpoint detection and response, endpoint encryption, and regular backups. We also provide regular security assessments and software updates to protect your data.
Can Qbit provide support for my current technology setup?
Yes, Qbit can support a wide range of technology, including hardware, software, and cloud-based systems. We are experienced in the software that many industries use including medical, lawyers, accountants and explorers, and mining.
How do I contact Qbit for support?
You can contact Qbit via phone, email, or through the customer portal. Our support team is available 24/7 to assist with any issues you may have.
If you have other queries not included in these frequently asked questions, feel free to contact us!