IT Support

Managed Services Perth

Have IT experts at your fingertips to minimise downtime and maximise productivity while improving Cyber Security with Qbit’s Managed IT Services – all for one predictable monthly fee.

Why Managed Services

Both large and small companies as well as governments often outsource their IT support to Managed Services Providers. This is because they get the expertise of a team and much better value for money compared to employing just one person. 

Unlike a single IT employee, our Managed IT support team provides 24/7 support with the collective knowledge and skills of 35 IT professionals.

Competent Managed Service providers have systems in place to:

  • Manage support requests
  • Hold your IT network information
  • Manage projects through systems and teams
  • Keep your staff productive
  • Train your staff in the latest products, services and security

You’ll also have your own Account Manager to act as your IT Manager, ensuring you receive a personalised service. Your account manager will meet with you at least once a quarter to discuss your IT Management Plan.

Qbit’s Motto

Qbit has carefully chosen its motto of “Exceptional Service and Reliable IT” because that is what our clients have told us they want.

They want their computers to work when they turn them on, and they want fast competent support. They also want new products and services delivered on time with minimal disruption. And that is what we provide.

This is what you can expect as a Qbit Managed Services client:

  • When you need managed IT support, you can talk to a Systems Engineer in under 30 seconds.
  • You have a dedicated Account Manager.
  • You have a dedicated team of competent System Engineers that get to know you and your systems.
  • We provide you with infrastructure management.
  • You receive a security-focused IT Management Plan.
  • Qbit will align your IT with the NIST Cyber Security Framework. 
  • You’ll be supplied with reputable hardware and software solutions. 
  • We store your ICT information in an industry-leading secure IT Portal that you can have secure access to.
  • We are a Platinum Partner of 3CX Phone Systems in Perth.
  • Qbit can deliver Teams calling to your organisation.
Laptop and Credit Card
Control IT Costs
Dedicated Team
Your Support Team

Qbit’s Managed Services guarantees:

Less Disruption
Enhanced Performance
Total Accountability

ISO Standards

Qbit is ISO9001 Quality certified managed service provider and is currently working towards our ISO27001 Security certification. Having these certifications means that we have tested procedures in place for every aspect of our business. This leads to higher security and quality of Managed IT Services for our customers.

Increase Staff Productivity With IT Systems

Having the correct IT systems in place can increase the efficiency of your staff and the experience of your customers. With staff being the biggest cost in most businesses, ensuring that you have happy and productive staff is crucial to business operations and the success of your business.

Staff are hard to find and expensive to replace. Providing them with a modern IT environment will help to keep them engaged and give them better job satisfaction. Modern IT infrastructure will allow your staff to work from anywhere with decent internet connection.

Qbit’s Account Managers will work with your team to ensure that your IT is running efficiently and that outdated systems are replaced. The IT Management Plan delivered by your Account Manager will focus on these areas. We will leave no stone unturned in ensuring that your staff are happy and productive, and that their IT is not holding them back.

Teams Philosophy

Our System Engineers are split into teams. Having a dedicated team of System Engineers means that you get to know your team members and they get to know you and your IT systems better. Having teams also allows us to have some friendly rivalry between the teams. 

Our monthly ISO9001 Quality report has been an enormous success, with the teams always trying to outdo each other in their quality objectives and monthly results. These quality objectives involve answering the phones in under 30 seconds, starting work on tickets within 4 hours of being lodged, and keeping customers up to date with the progress of tickets.

One Stop Shop

Being one of Perth’s larger MSPs we have greater buying power and can offer you expert advice on what to buy. We have a dedicated Procurement Officer to ensure that your order is delivered as quickly as possible. Qbit can provide you with many of the IT products and services you need including:

  • Microsoft 365 licenses 
  • Internet connection, NBN or Telstra, TPG or Vocus fibre  
  • Phone systems and calls 
  • Laptops, desktops, screens, TVs 
  • Servers, racks 
  • Boardroom setups 
  • WIFI systems 
  • Remote communications 
  • Photocopiers and printers 
  • Telstra Mobile Phone Plans
  • Security camera install and maintenance
  • Cabling
  • Access Control