IT Support

Managed Services Perth

Have IT experts at your fingertips to minimise downtime and maximise productivity while improving Cyber Security with Qbit’s Managed IT Services – all for one predictable monthly fee.

Why Use Service Bank?

Small and medium-sized businesses often find themselves without the need for an in-house IT staff.

Many IT companies don’t want to deal with companies that have less than 15 staff. In fact, we often get leads from other IT companies because they know that we have developed Service Bank for clients that have less than 15 staff.

By partnering with Qbit as your Managed IT Service provider, you gain access to a dedicated team of highly skilled System Engineers equipped with a diverse range of expertise and certifications.

Service Bank is Qbit’s cost-effective plan for small companies that don’t need all the support of a Managed Services agreement. It is also utilised by larger companies that need onsite support from a managed IT service provider in Western Australia or need to supplement their IT staff. The main difference between Managed Services and Service Bank is the pre-pay for professional services on a per hour basis.

With Service Bank you still get access to many of Qbit’s advanced systems which enable us to efficiently become your managed IT service provider. Our remote management system allows our System Engineers to setup and repair IT systems faster because it give us them advanced tools and diagnosis ability.

Our Service Bank clients have access to our advanced systems allowing us to:

  • Efficiently manage support requests
  • Safeguard your IT network and information security
  • Coordinate projects with precision
  • Provide an Account Manager who acts as your dedicated IT Manager
  • Ensure the productivity of your staff 

This is what you can expect as a Qbit Service Bank client:

  • Quick access to a System Engineer within 30 seconds for support
  • Dedicated Account Manager to oversee your IT needs
  • A team of skilled System Engineers who familiarise themselves with your systems
  • Implementation of a security-focused IT Management Plan
  • Alignment of your IT infrastructure with the NIST Cyber Security Framework.
  • Provision of reputable hardware and software solutions
  • Leverage of Qbit’s purchasing power and preferential supplier support
  • Secure storage of your ICT information in an industry-leading IT Portal with controlled access
  • Platinum Partnership with 3CX Phone Systems in Perth

Qbit’s Motto

Qbit embodies its motto, “Exceptional Service and Reliable IT,” as the cornerstone of its commitment to clients. This motto reflects our dedication to providing unparalleled service and ensuring the reliability of IT solutions for our customers.

At Qbit, we understand that our clients rely on their computer systems to function seamlessly, and we strive to exceed their expectations by delivering fast, efficient support whenever needed.

Laptop and Credit Card
Control IT Costs
Dedicated Team
Your Support Team

Qbit’s Managed Services guarantees:

Less Disruption
Enhanced Performance
Total Accountability

ISO Standards

Qbit is ISO9001 Quality certified managed service provider and is currently working towards our ISO27001 Security certification. Having these certifications means that we have tested procedures in place for every aspect of our business. This leads to higher security and quality of Managed IT Services for our customers.

Increase Staff Productivity With IT Systems

Having the correct IT systems in place can increase the efficiency of your staff and the experience of your customers. With staff being the biggest cost in most businesses, ensuring that you have happy and productive staff is crucial to the success of your business. 

Most of our clients see us as an extension of their business, that can be lent on when they need to find a better way of delivering their products and services.

Staff are hard to find and expensive to replace, providing them with a modern IT environment will help to keep them engaged and give them better job satisfaction. Modern IT infrastructure will allow your staff to work from anywhere with decent internet connection.

Qbit’s dedicated Account Managers collaborate closely with your team to ensure the smooth operation of your IT systems and the timely replacement of outdated technologies. We leave no stone unturned in ensuring your staff’s happiness and productivity while ensuring that technological constraints do not hinder their performance.

The IT Management Plan delivered by your Account Manager will focus on cyber security and the replacement of outdated systems that may be reducing the productivity of your staff.

Teams Philosophy

Our System Engineers are split into teams. Having a dedicated team of System Engineers means that you get to know your team members and they get to know you and your IT systems better. Having teams also allows us to have some friendly rivalry between the teams. 

Our monthly ISO9001 Quality report has been an enormous success, with the teams always trying to outdo each other in their quality objectives and monthly results. These quality objectives involve answering the phones in under 30 seconds, starting work on tickets within 4 hours of being lodged, and keeping customers up to date with the progress of tickets.

One Stop Shop

Being one of Perth’s larger MSPs we have greater buying power and can offer you expert advice on what to buy. We have a dedicated Procurement Officer to ensure that your order is delivered as quickly as possible. Qbit can provide you with many of the IT products and services you need including:

  • Microsoft 365 licenses 
  • Internet connection, NBN or Telstra, TPG or Vocus fibre  
  • Phone systems and calls 
  • Laptops, desktops, screens, TVs 
  • Servers, racks 
  • Boardroom setups 
  • WIFI systems 
  • Remote communications 
  • Photocopiers and printers 
  • Telstra Mobile Phone Plans
  • Security camera install and maintenance
  • Cabling
  • Access Control