IT Support

Internal IT Department Support Perth

Qbit welcomes the opportunity to work with a range of scenarios where we are utilised by a company’s internal IT department.

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Again, I can’t thank you enough for your help. We have been putting up with ongoing problems for about 18 months and they have culminated in the past 5 weeks of absolute carnage each day with different problems on random computers, costing me about 2 – 3 hours a day in troubleshooting and driving me to distraction. I am so relieved after your visit.

Bev Carstairs

Financial Counsellors Association of WA

Support for Internal IT Departments

Our proactive approach to IT management ensures that potential issues are identified and addressed before they impact your business. By staying ahead of technological trends and industry best practices, we help internal IT departments navigate complex challenges and seize growth opportunities.

Our commitment to ongoing education and training also ensures that your internal IT team remains at the forefront of technological advancements. Through workshops, seminars, and certification programs, we empower your staff to excel in their roles and drive innovation within your organisation.

Whether you require assistance with a specific project or comprehensive IT management support, Qbit is dedicated to helping your internal IT department achieve its goals and exceed expectations.

Outsourced Help Desk

Smaller Internal IT Departments want to focus on the high-level projects and development of key applications and infrastructure and will engage with Qbit to provide Help Desk Support for their users.

Outsourced High-Level Server Support

Some of our clients employ a Level 1 internal support person directly for everyday desktop support. They then outsource the server infrastructure, network and business continuity to Qbit. Qbit has a wealth of knowledge and resources across 40 plus staff that can be a invaluable extension of your Level 1 internal support

On Call High-Level Support

IT Departments may not be set up for 24-hour support 365 days of the year. This is where the resources, procedures and skills of Qbit can be utilised to provide internal IT department support for peace of mind that your high-level support has an option should it be required.

IT Department Backup Support

Internal IT Departments are human and need to have annual leave and sick leave. This is where the Qbit team and wealth of experience can be utilised when your internal staff are not available or are on leave. Our System Engineers will work closely with your team to deliver the support required under instruction from your IT Department.

Outsourced Management and Applications

Qbit has a number of smarts that IT Departments like to utilise, from managing user support requests and documenting your network’s key information in a ready-made application, to Cyber Security training. Qbit can provide the internal IT department support and solutions tailored to your IT Department’s needs.

Australia Wide and International

Perth Western Australia is home to many corporate offices from around the world and Australia wide. The challenge with being one of the most remote cities in the world is you need to have support on the ground.

Qbit will work with IT Departments from any company and deliver the support required to ensure that the staff here in Western Australia actually have a System Engineer they can deal with face to face. This makes a huge difference and builds confidence that the staff are supported not just over the phone.

On the Ground Support for Interstate and International IT Companies

If your IT company needs a System Engineer in Western Australia then do not hesitate to contact Qbit. Qbit has worked with many companies around Australia and internationally to deliver a range of internal IT department support and solutions for clients.

We deliver exactly what is required and will white label our support so that your client will see us deliver the support on behalf of you.

Frequently Asked Questions

Can Qbit work alongside our existing IT team?

Yes. Many organisations have internal IT staff who manage day-to-day technology requirements but need additional support, specialist expertise, or extra capacity from time to time. Qbit can provide assistance where it's needed while your internal team retains control of your environment and technology strategy.

Why would a business with an internal IT manager need external IT support?

Even experienced IT managers cannot be experts in every area of technology. Businesses often engage external support for cybersecurity, cloud projects, Microsoft 365, infrastructure upgrades, strategic planning, or to provide additional resources during busy periods.

Will Qbit replace our Internal IT team?

No. Our role is to support and strengthen your existing IT capability. We work collaboratively with your internal team, providing extra expertise, tools, and resources where they deliver the greatest value.

Can Qbit provide specialist IT expertise?

Yes. We can provide access to specialists across cybersecurity, cloud infrastructure, Microsoft 365, networking, business continuity, backup and disaster recovery, and strategic technology planning.

What happens if our IT manager is on leave or unavailable?

Qbit can provide continuity and support during periods of leave, staff shortages, or unexpected absences. This helps ensure your business continues operating smoothly without placing additional pressure on employees.

Can Qbit help with cybersecurity while our internal team manages everyday IT?

Absolutely. Many businesses use external specialists to help strengthen cybersecurity while their internal team continues managing user support, devices, systems, and daily operations.

Is external IT support more cost-effective than hiring another staff member?

In many cases, yes. Accessing specialist expertise when required can be more cost-effective than recruiting additional full-time staff, particularly for projects, cybersecurity initiatives, or areas that require highly specialised skills.

How does Qbit work with internal IT teams?

We take a collaborative approach, working with your existing staff, processes, and systems. Our aim is to make life easier for your internal team, reduce business risk, and provide support where additional expertise or resources are needed.