IT Support

Service Bank

Service Bank is designed for businesses who aren’t quite ready for a fully managed IT plan yet absolutely need expert advice, quick response times and a cyber security accredited company to support their growing needs. Your monthly support time rolls across to the next month if you have time left in your service bank and allows you to keep track of your IT budget with an IT management plan delivered by your allocated technical account manager.
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Qbit have been looking after my company's IT for many years now, and I couldn't speak more highly of them. With 20 users reliant on their computers to get work done, any downtime means lost productivity. When Qbit advertise a response time of 15 seconds, they actually mean it. Any issues are dealt with immediately so my staff can get back to doing what they need to.

Qbit have seamlessly dealt with transitions of data when we purchased a new server, moved phone system from landline to VOIP and provided an exceptionally high level of service along the way.

Alastair Abbott

Australian Audit

Certifications & Awards

ISO Certifications Qbit is certified across internationally recognised ISO standards, demonstrating our commitment to quality, information security, workplace safety, and environmental responsibility. Our certifications provide clients with confidence that their IT services are delivered to the highest standard.
MSPau Select 2026 Recognised in Cloudtango’s MSP Select rankings, Qbit is acknowledged as one of Australia’s leading managed service providers. This award reflects our focus on innovation, cyber security excellence, customer service, and delivering measurable business outcomes.
SMB1001 Gold We are proud to have achieved SMB1001 GOLD CyberCert certification, demonstrating our commitment to cybersecurity best practices and protecting the information entrusted to us. This independently recognised certification validates that our business has implemented essential security controls and follows a structured approach to managing cyber risks, giving our clients, partners and stakeholders greater confidence in the way we operate.

Why Use Service Bank?

Service Bank is a unique Qbit offering that consolidates your essential business services into a single, streamlined solution. Through one invoice, we provide access to your productivity tools such as Microsoft Office, alongside your full suite of security products.

As part of this service, we agree on a set number of pre-purchased support hours at a discounted rate. These hours are allocated to your “Service Bank” and can be used for day-to-day support, maintenance, and governance activities. Any unused hours roll over month to month and remain available for as long as you are a Qbit client.

To ensure flexibility, the number of hours deposited into your Service Bank can be adjusted up to four times per year. This allows you to scale your support in line with your business needs and ensures you are only paying for what you require.

We can also incorporate additional services into the same agreement. This includes your internet connection, office phone system, and even a Telstra Wholesale mobile plan. The result is a single invoice, a single point of contact, and a simplified vendor landscape.

Managing multiple vendors and invoices creates unnecessary administrative overhead and cost. Consolidating your services with Qbit reduces complexity, improves efficiency, and delivers a more cohesive support experience.

Service Bank is Qbit’s cost-effective plan for small companies that don’t need all the support of a Managed Services agreement. It is also utilised by larger companies that need onsite support from a managed IT service provider in Western Australia or need to supplement their IT staff. The main difference between Managed Services and Service Bank is the pre-pay for professional services on a per hour basis.

Our remote management system allows our system engineers to setup and repair IT systems faster as it gives them advanced diagnostic tools and abilities.

Our Service Bank clients have access to our advanced systems allowing us to:

  • Manage support requests 
  • Hold your IT network information security 
  • Systems and people to manage projects 
  • Account Manager to act as your IT Manager  
  • Keep your staff productive 
  • SMB1001 CertificationsQbit holds SMB1001 Gold certification, allowing us to guide our Service Bank customers through the same certification process. SMB1001 is increasingly recognised as the benchmark for demonstrating that an organisation has taken reasonable steps to protect the data it holds. Visit our SMB1001 page for more information. Click Here

Service Bank vs Fixed Managed Services Contract

Feature Ad hoc Support Service Bank Managed Services
Business Type Businesses needing occasional IT support Growing businesses that need support, guidance and semi predictable costs Businesses wanting fully managed support and security
Staff Numbers 0-5 3-20 20+
Support Model Purchase hours as needed or when they expire Monthly pre-paid support credit Fixed monthly service agreement
Unused Time Not Applicable or Expires Rolls over month to month Not applicable
Budget Control Variable Predictable with flexibility to adjust Fixed monthly investment
IT Planning Not included Includes an IT Management Plan and account management Included as part of the service
Cyber Security Reactive Security Tools and Monitoring available depending on selected approach. Ongoing security management and monitoring
Account Manager Not included Dedicated Account Manager Dedicated Account Manager
Support Approach Reactive Proactive support with strategic oversight Proactive management and continuous improvement
Reporting Basic or limited Monthly usage and planning reports Detailed operational and strategic reporting
Scalability Suitable for smaller requirements Flexible and grows with your business Built for growing and mature businesses
Key Benefit Limited Benefit Combines flexibility with planning and accountability Complete management of your IT environment

Exceptional Service, Reliable IT

Qbit has carefully chosen its motto of “Exceptional Service and Reliable IT” because that is what our clients have told us they want. They want their computers to work when they turn them on and on the odd occasion they do not, they want fast competent support. Our clients have told us that they want new products and services delivered on time with minimal disruption.

This is what you can expect as a Qbit Service Bank client:

  • When you need support, you can talk to a System Engineer in under 30 seconds.
  • You have a dedicated Account Manager.
  • You have a dedicated team of competent System Engineers that get to know you and your systems.
  • We deliver a security-focused IT Management Plan.
  • Qbit will align your IT with the NIST Cyber Security Framework.
  • We only supply reputable hardware and software solutions. 
  • As we are one of Perth’s larger MSPs, we have great buying power and are given preferential support from our suppliers. 
  • We store your ICT information in an industry-leading secure IT Portal that you can have secure access to.
  • We are Platinum Partner of 3CX Phone Systems in Perth.

Service Bank vs Fixed Managed Services Contract

IT Support hours rollover monthly
Your Support Team
IT costs fluctuate with your business

ISO Standards

Qbit IT Solutions’ achievement of both ISO 9001 and ISO 27001 certifications reflects its commitment to excellence in quality management and information security. ISO 9001 ensures that Qbit consistently delivers high-quality services through well-defined processes and continuous improvement, while ISO 27001 guarantees robust protection of customer data and IT systems through internationally recognized security standards. For customers, this means greater confidence in Qbit’s reliability, data protection, and service consistency—ultimately fostering trust and long-term partnerships.

Productivity

Having the correct IT systems in place can increase the efficiency of your staff and the experience of your customers. With staff being the biggest cost in most businesses, ensuring that you have happy and productive staff is crucial to the success of your business. Most of our clients see us as an extension of their business, that can be lent on when they need to find a better way of delivering their products and services.

Staff are hard to find and expensive to replace, providing them with a modern IT environment will help to keep them engaged and give them better job satisfaction. Modern IT infrastructure will allow your staff to work from anywhere with decent internet connection.

Qbit’s Account Managers will work with your team to ensure that your IT is running efficiently and that outdated systems are replaced. We will leave no stone unturned in ensuring that your staff are happy and productive, and that their IT is not holding them back.

The IT Management Plan delivered by your Account Manager will focus on cyber security and the replacement of outdated systems that may be reducing the productivity of your staff.

Teams Philosophy

Our System Engineers are split into teams. Having a dedicated team of System Engineers means that you get to know your team members and they get to know you and your IT systems better. Having teams also allows us to have some friendly rivalry between the teams. Our monthly ISO9001 Quality report has been an enormous success, with the teams always trying to outdo each other in their quality objectives and monthly results. These quality objectives involve answering the phones in under 30 seconds, starting work on tickets within 4 hours of being lodged, and keeping customers up to date with the progress of tickets.

One Stop Shop

Qbit can provide you with many of the IT products and services you need. Being one of Perth’s larger MSPs we have greater buying power and can offer you expert advice on what to buy. We have a dedicated Procurement Officer to ensure that your order is delivered as quickly as possible.  

  • Phone system and calls 
  • Laptops, desktops, screens, TVs 
  • Servers, racks 
  • Boardroom setups 
  • WIFI systems 

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Speak to us about how many hours your business typically needs.