Our Services

IT Support

Qbit has an average wait time of only 15 seconds before you are speaking to your support team. We resolve over 60% of tickets on the day they are opened and over 95% within 12 business hours. This is monitored by our ISO9001 Quality Certifications. How does your IT company compare?

IT Support Services

Qbit has a skilled team of over 30 System Engineers in Perth. They work in teams to support our clients ensuring a fast and efficient service. You’ll be talking to an engineer in under 30 seconds and we resolve 95% of our tickets in under 12 hours. We are your go-to IT service provider if you’re looking for local Perth IT support. This approach helps our engineers get a good understanding of your business and network.

Most of the time, you’ll talk to the same support team. This helps your staff and ours build a great working relationship. Our phone system knows your number and connects you to the right expert team automatically. This is how we provide reliable IT support services in Perth for your business.

Qbit prides itself on providing exceptional IT support to our clients. We achieve this in a number of ways.

  1. Proactive monitoring and maintenance: By continuously monitoring the health and performance of our client’s systems and infrastructure, Qbit can identify and resolve potential issues and provide IT support as needed before they become problems. We take a proactive approach to IT support.
  2. Fast response times: Qbit has teams in place to quickly respond to any issues or requests for IT support assistance.
  3. Expertise: Qbit has a team of highly trained and experienced professionals who can provide excellent IT support in Perth, troubleshooting and resolving a wide range of technical issues.
  4. Customised IT support solutions: Qbit can offer customised solutions that are tailored to meet the specific needs of our Perth clients.
    Strong communication: Qbit has strong communication skills and our staff are able to clearly explain technical issues and IT support solutions to their clients in a way that is easy to understand.
  5. Regular reports: Qbit provides regular reports to our clients to keep them informed about the status of their systems and any issues that have been identified or resolved with IT support.
  6. Cyber Security Focused: Qbit aligns its IT support with the Essential Eight and the NIST Cyber Security Framework

Your IT Support Plan

Qbit has extensive knowledge in all facets of business IT support. We are absolutely dedicated to ensuring optimal future outcomes for you and your business. Our large team is highly trained and certified in the latest technologies and methodologies, giving us the confidence to be both your technology partner and advisor.

Qbit prides itself on not just delivering good customer service, but “Exceptional Customer Service” we guarantee our IT support products and services will not disappoint. We understand that delivering outstanding IT support in a timely fashion is critical to your business. What distinguishes Qbit from other IT consultants is the holistic business approach to your IT plan.

You will have three options to choose from.

  1. Managed Services which is a fixed price to maintain existing IT systems. For more information click the link below.
  2. Service Bank is Qbit’s cost-effective plan for small companies that don’t need all the support of a Managed Services agreement. For more information click the link below.
  3. If you are or have internal IT then Qbit can be there to help support your company. For more information click the link below.

Qbit is a proud member of:

Work With Qbit

Whatever your needs are, Qbit is a Perth-based IT company that can provide ongoing IT support for your business. We take pride in delivering customised IT solutions to match your needs.

Our commitment to customer service is what sets us apart as one of the top IT support companies in Perth.

Contact us today to talk to one of our friendly staff about becoming a Qbit customer.