Industry Specialist

IT Support for mining and Remote Site Connectivity solutions

Qbit provides IT Support for Mining, exploration and resources businesses operate across some of Australia’s most challenging locations. Qbit provides secure, reliable and scalable mining IT solutions that connect your head office, regional operations, exploration camps and remote sites. With full-time staff in both Kalgoorlie and Perth, Qbit combines local site support with the technical depth of a team of more than 50 IT, infrastructure, communications and cybersecurity professionals. Whether you operate a single exploration site or a diverse network of corporate offices and remote operations, we can provide consistent support across your organisation. Our remote communications expertise includes Starlink, 4G and 5G connectivity, SD-WAN, bonded connections, automatic failover, private LTE, point-to-point wireless and large-scale Wi-Fi. Qbit designs each solution around the site’s location, topography, available services and operational requirements. As an ISO 45001, ISO 27001, ISO 9001 and SMB1001 Gold certified provider, Qbit brings structured safety, information security and quality management processes to every engagement.
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What sets Qbit apart is their genuine commitment to partnership. They don’t just provide IT services—they become an extension of your team. Their technicians are knowledgeable, approachable, and always go the extra mile. Qbit has proven to be a trustworthy partner and we highly recommend Qbit IT Solutions to any business in the mining and resources sector.

Tim Topham

Managing Director, Topdrill

Mobile cellular repeater unit on trailer

Quad-ISO (9001, 14001, 27001, 45001) & SMB1001 Gold Accredited IT Support for Perth & WA Mining Operations

Tailored IT and remote communications solutions for exploration companies, mine operators, and mining service providers across Western Australia. From Perth headquarters to remote sites in the Pilbara and Goldfields, Qbit delivers secure, high-uptime IT infrastructure built for harsh operational environments.

Backing over 300 WA businesses with full-time staff in both Perth and Kalgoorlie, we specialise in guiding resources companies through every stage of the mining lifecycle—scaling seamlessly from initial 5-person exploration teams to multi-site operations with hundreds of remote personnel.

Our specialised engineering teams provide end-to-end management for key operational requirements:

  • Remote Site Connectivity & Failover: Starlink, bonded 4G/5G, point-to-point wireless, and satellite infrastructure engineered for off-grid reliability.

  • Mining & Engineering Stack Support: Specialised setups and server hosting for exploration databases, GIS mapping, and site management software.

  • Cybersecurity & DISP Alignment: Essential Eight implementation and ISO 27001 security controls to safeguard market-sensitive announcements, financial data, and field IP.

  • On-Site & Rapid Support: Full-time Kalgoorlie presence for rapid regional dispatch, backed by a Perth helpdesk answering calls in under 15 seconds.

Qbit mobile 4G 5G booster trailer with Starlink satellite link for remote WA mine site

  • Remote Site Connectivity: Deployed 20+ Starlink setups across remote WA exploration sites and mining camps, utilising Point-to-Multipoint (PtMP) Wi-Fi networks for high-speed camp-wide coverage.

  • Mobile Connectivity Trailers: Custom 4G/5G booster trailers backed by Starlink redundancy, delivering uninterrupted internet and cellular coverage to mobile field teams.

Starlink and 4G/5G Bonding for Remote Mining Sites

Reliable connectivity is essential for communications, safety systems, cloud applications, operational reporting, workforce management and access to corporate systems. At remote mining and exploration sites, relying on a single connection can create a significant operational risk.

Qbit can combine Starlink satellite internet with 4G or 5G connectivity using SD-WAN bonding and automatic failover. Where the appropriate services are available, this approach can provide:

  • Increased available bandwidth
  • Improved connection stability
  • Automatic failover if one service becomes unavailable
  • Better performance for voice, video and cloud applications
  • Secure connectivity between remote sites and head office
  • Centralised monitoring and management
  • Reduced dependence on a single carrier or technologyRather than recommending the same solution for every location, Qbit assesses the site’s geography and topography, mobile coverage, available satellite services, expected user numbers and application requirements.Depending on the location, we can design solutions using:
    • Starlink and OneWeb low-earth-orbit satellite
    • 4G and 5G solar communications skids
    • Cel-Fi signal rebroadcasting and boosting
    • SD-WAN bonding, failover and secure VPN
    • Private LTE networks
    • Fixed wireless and microwave links
    • Point-to-point wireless
    • Enterprise Wi-Fi across camps and operational areas
    • Geostationary satellite services

    Qbit has already delivered bonded Starlink and 4G failover solutions for remote mining environments, providing practical experience in designing connectivity for locations where conventional services are limited.

Suggested Connectivity Table

Remote-site challenge Potential Qbit solution
No fixed-line services available Starlink, OneWeb or other satellite connectivity
Limited mobile reception External antennas, Cel-Fi or 4G/5G communications skids
A single connection is not reliable enough Starlink and 4G bonding with automatic failover
Multiple buildings or operational areas Large-scale Wi-Fi or point-to-point wireless
Secure access between sites SD-WAN, VPN and centrally managed security
Temporary exploration camp Rapidly deployable satellite and mobile connectivity
Expanding site requirements Scalable Wi-Fi, switching and private LTE solutions

See how Qbit combined Starlink and 4G failover for a remote exploration site.

 

Increase Connectivity and Security Across Your Organisation

Mining and Exploration companies have a range of unique challenges. From large data sets to working in some of the most remote areas in the world. Mining companies also have a large Cyber Security footprint having to control many devices across the network. 

Qbit has the expertise to put all sites behind cloud security infrastructure, increasing connectivity and security across the whole organisation, whilst minimising the risk of physical hardware failure on remote sites. We will ensure each firm is allocated a dedicated technical account manager to look for further efficiency and productivity gains where technology and automation can assist with business processes.

Qbit works extensively with companies in the Exploration, Mining, and Mining services areas of the resources sector. We are well versed in all phases of the mining lifecycle and have supported client growth from 5 to 6 people in the exploration phase, through to hundreds on vast discovery sites.

 

Service and solutions for mining and exploration sector
  • Compliance with NIST and Essential 8 Cyber Security Frameworks
  • Comprehensive IT and Cyber Security Assessments
  • Microsoft 365 and SharePoint Specialists
  • Onsite Server and File Management Solutions
  • Remote Communications & Data
  • Disaster Recovery and Business Continuity
  • Protections and Compliance
  • Agile Solutions designed to increase productivity, collaboration & efficiency
  • Fully Managed Phone Systems
  • Conferencing solutions for boards and boardrooms

Safety-Focused IT Services for Mining

Safety is fundamental across the mining and resources sector. Qbit’s ISO 45001 certification demonstrates that our workplace health and safety processes are managed through an internationally recognised framework.

For mining clients, this provides confidence that Qbit has structured processes for identifying hazards, managing workplace risks, defining responsibilities and continuously improving safety performance.

Our ISO 45001 certification complements our other independently audited standards:

  • ISO 45001: Occupational health and safety
  • ISO 27001: Information security management
  • ISO 9001: Quality management and continuous improvement
  • ISO 14001: Environmental management
  • SMB1001 Gold: Cybersecurity maturity and resilience

These certifications are particularly valuable when Qbit personnel are working across corporate offices, regional locations and remote operational sites. They demonstrate that quality, safety and information security are embedded into the way Qbit plans and delivers its services.

Local Kalgoorlie Support Backed by Our Perth Team

Mining companies often operate across a mixture of Perth offices, regional facilities, exploration camps and remote production sites. Supporting these environments requires both local availability and access to a broad range of specialist technical skills.

Qbit has full-time staff based in Kalgoorlie who can provide local site attendance and practical support throughout the Goldfields. Our Kalgoorlie team is backed by more than 50 staff across our West Perth & Westminster offices, including support technicians, infrastructure engineers, cybersecurity specialists, Microsoft 365 consultants, communications specialists and project engineers.

This model gives mining clients:

  • Local support in Kalgoorlie
  • Access to Qbit’s larger Perth technical team
  • Consistent support across corporate and operational locations
  • Centralised documentation and service management
  • Remote and on-site technical assistance
  • Support for new sites, acquisitions and rapid expansion
  • A dedicated account manager and ongoing technology planning

Whether your organisation has an office in Perth, operations in Kalgoorlie or remote sites throughout Western Australia, Qbit can provide a coordinated support model across your diverse locations.

Learn more about Qbit’s Kalgoorlie Managed IT Services

Business Continuity for Remote and Multi-Site Operations

An IT or communications failure at a remote mining site can affect far more than office productivity. It can interrupt communications, prevent access to cloud applications, delay operational reporting and isolate site personnel from corporate systems.

Qbit helps mining and exploration businesses prepare for these disruptions through business continuity and disaster recovery planning. Solutions can include:

  • Redundant Starlink, cellular and fixed connectivity
  • SD-WAN bonding and automatic failover
  • Protected on-site and cloud backups
  • Server and cloud recovery solutions
  • Microsoft 365 backup
  • Recovery Time Objective and Recovery Point Objective planning
  • Tested restoration procedures
  • Ransomware and cyberattack recovery planning
  • Documented recovery responsibilities and escalation procedures
  • Continuity planning across Perth, regional and remote locations

Our approach considers the complete environment, including connectivity, applications, infrastructure, data, suppliers and the order in which critical services must be recovered.

Learn more about Qbit’s Business Continuity and Disaster Recovery services

Mining IT Services and Solutions

Qbit provides IT Support for Mining, exploration and resources organisations with:

  • Managed IT support across corporate and remote locations
  • Starlink, OneWeb, 4G and 5G connectivity
  • SD-WAN bonding and automatic failover
  • Private LTE, fixed wireless and point-to-point networks
  • Large-scale site and camp Wi-Fi
  • Microsoft 365 and SharePoint
  • Cloud, server and hybrid infrastructure
  • Cybersecurity assessments and improvement programs
  • Essential Eight and SMB1001 alignment
  • Multi-factor authentication and access management
  • Endpoint protection and 24/7 Managed Detection and Response
  • Infrastructure monitoring and patch management
  • Business continuity, backup and disaster recovery
  • Phone systems and unified communications
  • Technology planning for new sites and acquisitions
  • Hardware, software and telecommunications procurement
Qbit Works with the Following:

  • Restricting the execution of unapproved or malicious applications to reduce the risk of malware infections.

    How Qbit helps:
    We design and manage application whitelisting strategies aligned to mining workflows, ensuring operational systems remain secure without impacting productivity.

  • Ensuring applications are kept up to date to address known vulnerabilities.

    How Qbit helps:
    Qbit implements structured patch management processes across desktops, servers, and remote sites, minimising exposure to exploits while considering operational downtime requirements.

  • Preventing unauthorised macros from executing, a common delivery method for cyber attacks.

    How Qbit helps:
    We configure secure macro policies tailored to your business needs, balancing security with legitimate operational requirements.

  • Reducing the attack surface by disabling unnecessary features commonly abused by malicious actors.

    How Qbit helps:
    Qbit hardens browsers, PDF readers, and email clients to limit exposure while maintaining usability for field and office teams.

  • Limiting privileged access to reduce the impact of compromised accounts.

    How Qbit helps:
    We implement role‑based access controls and privileged access management strategies that support secure operations across head office and remote mine sites.

  • Keeping operating systems up to date to address critical security vulnerabilities.

    How Qbit helps:
    Qbit manages OS patching with structured schedules, testing, and reporting to ensure compliance without affecting operational stability.

  • Adding an extra layer of protection to prevent unauthorised access to systems and data.

    How Qbit helps:
    We deploy MFA across cloud services, remote access, and privileged accounts—essential for protecting geographically distributed teams and contractors.

  • Ensuring data can be restored quickly in the event of ransomware, system failure, or human error.

    How Qbit helps:
    Qbit designs resilient, tested backup and recovery solutions that support business continuity for critical mining systems and corporate data.

  • Microwave
  • 3cx Phone Systems
  • Point to Point Wireless
  • SD-WAN Bonding/Failover/VPN
  • Enterprise Ethernet

Cyber Security for The Mining and Exploration Sector

Cyber security is a critical concern for mining and exploration businesses, their boards, shareholders, and operational teams. With valuable intellectual property, exploration data, financial information, and market‑sensitive announcements at stake, understanding today’s cyber threat landscape and how to manage risk can be challenging.

Mining organisations also face strict legal and regulatory obligations, including protecting commercially sensitive information and ensuring confidentiality of information prior to ASX release. A single cyber incident can result in financial loss, reputational damage, operational disruption, or regulatory consequences.

That’s why Qbit recommends aligning your ICT environment with the Australian Cyber Security Centre’s (ACSC) Essential Eight framework a practical, risk‑based approach designed to prevent, detect, and respond to the most common cyber threats targeting Australian organisations.

Essential Eight Alignment with Qbit

The Essential Eight focuses on implementing eight key mitigation strategies that significantly reduce cyber risk. Qbit helps mining and exploration companies assess, implement, and maintain these controls across corporate IT, remote operations, and site environments.

Below is an overview of the Essential Eight and how Qbit’s people, processes, and technologies support your organisation at each stage.

A Practical, Mining‑Focused Approach

Qbit works with mining and exploration companies to align with the Essential Eight at a maturity level that reflects risk, operational requirements, and business objectives. Our approach is pragmatic, scalable, and designed to support both corporate IT and operational environments.

For discussions around Essential Eight assessments, maturity uplift programs, or ongoing cyber security management, please contact Qbit directly.

  • Restricting the execution of unapproved or malicious applications to reduce the risk of malware infections.

    How Qbit helps:
    We design and manage application whitelisting strategies aligned to mining workflows, ensuring operational systems remain secure without impacting productivity.

  • Ensuring applications are kept up to date to address known vulnerabilities.

    How Qbit helps:
    Qbit implements structured patch management processes across desktops, servers, and remote sites, minimising exposure to exploits while considering operational downtime requirements.

  • Preventing unauthorised macros from executing, a common delivery method for cyber attacks.

    How Qbit helps:
    We configure secure macro policies tailored to your business needs, balancing security with legitimate operational requirements.

  • Reducing the attack surface by disabling unnecessary features commonly abused by malicious actors.

    How Qbit helps:
    Qbit hardens browsers, PDF readers, and email clients to limit exposure while maintaining usability for field and office teams.

  • Limiting privileged access to reduce the impact of compromised accounts.

    How Qbit helps:
    We implement role‑based access controls and privileged access management strategies that support secure operations across head office and remote mine sites.

  • Keeping operating systems up to date to address critical security vulnerabilities.

    How Qbit helps:
    Qbit manages OS patching with structured schedules, testing, and reporting to ensure compliance without affecting operational stability.

  • Adding an extra layer of protection to prevent unauthorised access to systems and data.

    How Qbit helps:
    We deploy MFA across cloud services, remote access, and privileged accounts—essential for protecting geographically distributed teams and contractors.

  • Ensuring data can be restored quickly in the event of ransomware, system failure, or human error.

    How Qbit helps:
    Qbit designs resilient, tested backup and recovery solutions that support business continuity for critical mining systems and corporate data.

Qbit Are Experts In IT Support For Mining And Exploration. We Are Fully Versed With Multiple Applications And Solutions Including:

Estrella Case Study - Starlink/4G Failover & Bonded/Point to Point Wireless
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Chalice Case Study - SD-WAN Connectivity
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De Grey Case Study - Ubiquity Prism WIFI Network
Learn more

Frequently Asked Questions

Yes. Qbit can assess and deploy remote connectivity using Starlink, OneWeb, 4G, 5G, fixed wireless, microwave, private LTE and other technologies. The recommended solution depends on the site’s location, available coverage, topography, required bandwidth and operational priorities.

Yes. Qbit can combine Starlink with 4G or 5G using SD-WAN bonding and automatic failover. This can improve bandwidth, resilience and application performance while reducing dependence on a single connection.

Yes. Qbit has full-time staff based in Kalgoorlie who are supported by our larger Perth team. This gives mining clients local site support as well as access to infrastructure, communications, cybersecurity and cloud specialists.

ISO 45001 is an internationally recognised occupational health and safety management standard. Qbit’s certification demonstrates that workplace safety risks and responsibilities are managed through documented, independently audited processes.

Yes. Qbit supports clients with diverse sites of operation, including Perth head offices, Kalgoorlie facilities, exploration camps and remote operational locations. Support, monitoring, documentation and cybersecurity can be managed consistently across the organisation.

Depending on the site, Qbit can deploy multiple connection types with SD-WAN bonding and automatic failover. If one service becomes unavailable, traffic can be redirected to another available connection to reduce disruption.

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