Frequently Asked Questions

Qbit IT Solutions – Frequently Asked Questions

Welcome! Below you’ll find answers to the most common questions we receive at Qbit IT Solutions. Our goal is to give you clear, helpful information so you can feel confident about choosing the right IT partner for your business.

If you need further clarification or personalised advice, our team is always here to help.

What is Qbit Managed Services?

Qbit Managed Services provides proactive, fixed‑price IT support designed to keep your business running smoothly. Instead of waiting for problems to occur, we monitor, maintain, and protect your systems daily — reducing downtime, improving productivity, and giving you peace of mind.

For our clients, this means:

  • Reliable system performance
  • Fewer disruptions to staff
  • A predictable monthly IT cost
  • Access to a full team of experts at a fraction of the price of in‑house IT

What services does Qbit offer?

Qbit provides a full suite of IT and communications services tailored to small‑to‑medium businesses, including:

  • Managed IT Services
  • IT Support & Helpdesk
  • Cyber Security & SOC‑monitored protection
  • Microsoft 365 & cloud solutions
  • Data backup & disaster recovery
  • Internet services, NBN & fibre
  • Phone systems, VoIP & Teams Calling
  • Hardware procurement and installation

Our aim is to give you one trusted partner for everything IT, reducing complexity and saving your business time and stress.

Who is Qbit suitable for?

We support businesses of all sizes, from start‑ups to large multi‑site organisations.

  • Managed Services are ideal for companies with 10–500 staff needing comprehensive, proactive IT support.
  • Service Bank options suit smaller businesses wanting flexibility without committing to a fixed plan.

Whether you’re growing, scaling, or stabilising, Qbit ensures your IT supports your goals not the other way around.

What are the benefits of choosing Qbit?

Businesses choose Qbit because we deliver measurable improvements in how smoothly they operate. Key benefits include:

  • Reduced downtime through proactive monitoring
  • Stronger cyber security, including 24/7 SOC monitoring and advanced threat protection
  • Fast support from a friendly, local team
  • Improved productivity through stable systems and well‑maintained devices
  • Clear, fixed pricing with no surprises
  • ISO 9001 & ISO 27001 certification, ensuring excellence in quality and security processes

With Qbit, you get a partner that invests in your success as much as you do.

Does Qbit hold any industry certifications?

Yes. Qbit is proudly certified to:

  • ISO 9001 – Quality Management
  • ISO 27001 – Information Security Management

These certifications are rare in the Australian IT industry and demonstrate our commitment to delivering consistently high‑quality service and protecting your data to international standards.

How fast is Qbit’s support response time?

We prioritise fast and effective support because we understand how costly downtime can be.
Qbit’s ISO9001 Statistics :

  • It takes under 15 seconds on average before you are speaking directly with your support team. 
  • Qbit closes 95% of tickets in under 12 business hours.

Most issues are resolved even faster. This commitment keeps your staff productive and minimises disruption to your operations.

How do I get started with Qbit?

It’s easy. Reach out to us via phone, email, or our website. One of our team members will:

  1. Discuss your IT challenges and goals
  2. Recommend the best service plan
  3. Provide a clear, easy‑to‑read proposal
  4. Begin a smooth onboarding process if you choose to proceed

We keep everything transparent so you can make the best decision for your business.

What is your pricing structure?

Qbit Managed Services is based on a simple monthly cost per user, making it predictable and easy to budget.
You can then add optional services such as:

  • Microsoft 365 licensing
  • Enhanced cyber security tools
  • Backup solutions
  • VoIP/Teams Calling
  • Internet services

We tailor your package so you only pay for what your business truly needs.

Can Qbit help with cyber security?

Absolutely. Cyber security is one of our core strengths.

We provide:

  • 24/7 SOC‑monitored threat detection
  • MDR (Managed Detection & Response)
  • Phishing simulation and staff training
  • Dark web monitoring
  • Multi‑factor authentication (MFA) enforcement
  • Backup and disaster recovery solutions
  • Policy and compliance support

Our goal is to protect your business from evolving cyber threats and help you meet compliance requirements — without overwhelming your team.

Do you offer internet or phone services?

Yes we provide a full range of communications services, including:

  • NBN and high‑speed fibre
  • Business phone systems
  • VoIP and Teams Calling
  • SIP trunks and hosted PBX solutions
  • Remote connectivity and 4G/5G trailers

This means you can run your IT, phones, and internet through one trusted provider.

What if my business grows or changes?

Your IT needs will evolve — and Qbit evolves with you.
We offer scalable solutions that adapt as your business expands, restructures, or adopts new technologies. Whether you add staff, open new locations, or modernise your systems, Qbit ensures your IT environment continues to support your strategic direction.